Privacy Policy

Last Updated: April 2025

1. Introduction

Aurenyx ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you place an order or contact us, we may collect the following personal information:

• Full name
• Email address
• Mobile phone number
• Physical address (street address, suburb, city, province, postal code)
• Delivery notes or instructions
• Payment information (processed securely through third-party payment providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on each page
• Device type (mobile, desktop, tablet)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders
• To communicate with you about your order status, shipping updates, and delivery
• To respond to your enquiries and provide customer support
• To improve our website, products, and services
• To send promotional communications (only with your consent)
• To comply with legal obligations
• To prevent fraud and ensure the security of our website

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners: To fulfill and deliver your order
• Payment processors: To securely process your payment
• Service providers: Third-party companies that assist us with website hosting, analytics, and customer support
• Legal requirements: When required by law, regulation, or legal process

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Information Regulator

7. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• WhatsApp: Available during business hours (Mon–Fri, 08:00–17:00 SAST)