Last Updated: April 2025
We deliver to all 9 provinces across South Africa:
At this time, we do not offer international shipping.
Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). You will receive an order confirmation via email and/or SMS once your order has been placed.
Once your order has been dispatched, you will receive a shipping notification with tracking details.
Standard delivery times by region:
Please note that delivery times are estimates and may be affected by courier capacity, weather, public holidays, or unforeseen circumstances.
Once your order has been dispatched, you will receive tracking information via SMS and email. You can use the provided tracking number to monitor the status of your delivery in real-time.
All deliveries require a signature upon receipt. Please ensure that someone is available at the delivery address to accept the package. If you will not be available, please include delivery notes with your order (e.g., leave with a neighbour, deliver to reception, gate code, etc.).
If a delivery attempt fails, the courier will typically make up to 2–3 additional attempts. After failed attempts, the package may be returned to our warehouse. We will contact you to arrange re-delivery, which may incur additional shipping charges.
If your package arrives damaged or items are missing, please contact us within 48 hours of delivery at [email protected]. Please include photos of the damaged packaging and/or product, and your order number. We will arrange a replacement or refund promptly.
For shipping enquiries, contact us at [email protected] or via WhatsApp during business hours (Mon–Fri, 08:00–17:00 SAST).